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Drs. Foster & Smith

Drs. Foster & Smith Store Details
17,497 customers have rated this store since April 2003

 
4.7
See all ratings
All Ratings
  • 4.7 Customer support
  • 4.7 Overall satisfaction
  • 4.4 Ease of finding what you are looking for
  • 4.3 Prices relative to other online merchants
  • 4.5 Selection of products - Types of products available
  • 4.8 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
  • 4.8 Product met expectations
  • 4.4 Overall look and design of site
  • 4.8 Would shop here again
  • 4.8 On-time delivery - Product arrived when expected
  • 4.8 Availability of product you wanted
  • 4.7 Order tracking
  • 4.6 Clarity of product information
  • 4.6 Shipping charges
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 2253 Air Park Road
Rhinelander WI 54501
UNITED STATES
Customer Service: Tel: 1-800-381-7179
Fax: 1-800-776-8872
Email: CustomerService@DrsFosterSmith.com
Web site: http://www.DrsFosterSmith.com
Features & Services

Ordering Methods
Order phone number: 1-800-381-7179
Toll-free order phone number: 1-800-381-7179
Order fax number: 1-800-776-8872
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Expedited, FedEx 2nd Day
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
727 Reviews TotalReviews 1 - 10 of about 727
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
by Debbie, Thursday, May 17, 2012 8:58 PM
When the shipment arrived the box wasn't in very good shape plus the box wasn't sealed tightly. However all the items were in the box & luckily none were damaged.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Jim, Thursday, May 17, 2012 6:39 PM
I am completely satisfied with my order, and the speed of processing and the condition of the order when received. I WILL be placing additional orders in the future.
Site was recommended by a friend ... checked it out and liked it. I will be returning for additional purchases.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by jan, Thursday, May 17, 2012 4:10 PM
Excellent product and service, thank you
I needed to contact you via telephone to find the correct product on the website, csr was very helpful aand I realized what digits I needed to use to pull product up on website for next time.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.5 Shipping charges
  • 3.5 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
  • 3.0 Selection of products - Types of products available
  • 3.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 3.0 Clarity of product information
by sunshign, Thursday, May 17, 2012 4:04 PM
I was able to ask all the questions I had to make a good decision before purchasing through the chat help.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Shar, Thursday, May 17, 2012 2:53 PM
Good prices, fast & accurate shipments.
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.5 Prices relative to other online merchants
by BB, Thursday, May 17, 2012 2:26 PM
I ordered a lot of items so for a couple to b on backorder is not too big of an issue. I did however receive several decorative aquarium pieces that were broken. I was able to repair instead if send back and I personally witnessed the delivery(fed-ex / UPS) driver on two different deliveries being quite rough with several of the packages. I was overall pleased with my experience and will use and recommend. Thank you
I placed a 1500$ order with almost 70 items only one was back orderd that was excellent I will b placing another order for live fish and plants in a week or 2 thankx for having about everything I could think of and then some for my dogs bird cat and 100+ fish
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by missE63, Thursday, May 17, 2012 2:13 PM
I LOVE these beefrawhide bones and so do my dogs. Everyday when I get home from work they are patiently waiting for them, and I feel good about giving them to them, because they made in the USA, not from a foreign country. My vet has said to only buy dog treats and bones made in the US or Canada to be safe. Dogs love them and they are a good financial buy. Thanks Doctors Foster and Smith!
Great prices and quality. I find it hard to find chew bones made in the USA and Drs Fosters and Smith has them. My dogs love them! I feel confident in what I buy here, like the free shipping cost and the good prices.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Butch, Thursday, May 17, 2012 2:09 PM
Have not had any problems with this company at all-all bisiness and it does not take 1/2 an afternoon to put your order in as in some web sites.
always have been an easy site to get what you are looking for from their cataloges.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Thursday, May 17, 2012 1:28 PM
I love this place
Love it! Love it! Love it!
  • 3.0 Would shop here again
  • 1.0 Overall satisfaction
  • 0.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Order tracking
  • 0.5 Availability of product you wanted
  • 3.0 Shipping charges
  • 4.0 Variety of shipping options
  • 3.5 Charges stated clearly before order submission
  • 4.5 
  • 2.5 Prices relative to other online merchants
by Heinemann, Thursday, May 17, 2012 11:17 AM
Have written this before. Retractable lead which I have owned for two+ years was a German product of high quality. I lost or misplaced it and was forced to find another with Foster & Smith. What I received and have kept is very disappointing. My first lead had a heavy belt lead of 30 feet. I dropped it in water and ice and snow; no damage. This new light ,short lead is the best I could find and must either find a good nylon rope and forget about what was in the past. Thank you, Paul Hoskins
Have purchased product before that is no longer available.
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