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PersonalizationMall.com

PersonalizationMall.com Store Details
29,565 customers have rated this store since April 2003

 
4.7
See all ratings
All Ratings
  • 4.7 Clarity of product information
  • 4.3 Variety of shipping options
  • 4.6 Customer support
  • 4.6 Ease of finding what you are looking for
  • 4.7 Would shop here again
  • 4.8 Order tracking
  • 4.8 Availability of product you wanted
  • 4.6 Charges stated clearly before order submission
  • 4.3 Prices relative to other online merchants
  • 4.7 Overall look and design of site
  • 4.7 Overall satisfaction
  • 4.8 On-time delivery - Product arrived when expected
  • 4.6 Selection of products - Types of products available
  • 4.7 Product met expectations
  • 3.6 Shipping charges
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: PersonalizationMall.com is the Internet's leading retailer of personalized gifts for life's celebrations. Shop for all types of unique personalized gifts for every event and occasion. FREE personalization and fast 1-2 day shipping.
Contact Information
Physical Address: 51 Shore Drive
Burr Ridge IL 60527
UNITED STATES
Customer Service: Tel: 866-386-8300
Fax: 630-910-6006
Email: service@personalizationmall.com
Web site: http://www.personalizationmall.com
Features & Services

Ordering Methods
Order phone number: 866-386-8300
Toll-free order phone number: 866-386-8300
Order fax number: 630-910-6006
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
80 Reviews TotalReviews 1 - 10 of about 80
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.0 
  • 2.0 Shipping charges
  • 3.0 Variety of shipping options
  • 0.5 Charges stated clearly before order submission
  • 2.0 Prices relative to other online merchants
Wednesday, May 16, 2012 8:28 PM
I WON'T KNOW UNTIL I RECEIVE MY VISA BILL IF THE ITEM WHICH WAS ON SALE WAS ACTUALLY CHARGED WITH SALE PRICE. oN THE ORIGINAL ORDER, THE SALE PRICE DID NOT AUTOMATICALLY COME UP IN MY BASKET. i DID GET AN E MAIL SAYING I WOULD GET A REFUND, BUT DON'T KNOW IF THAT IS TRUE UNTIL I GET THE NEXT VISA. WHEN ITEMS GO ON SALE, THE PRICE CHANGE SHOULD BE REFLECTED AT CHECK OUT TIME.
Your on line site sales price for this item shows a reduced price of $14.65, but at check out, I was charged $20.99 (I think) and there was no way to indicate that this should have been charged at $l4.65.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 
  • 4.5 Overall look and design of site
by Tanya M., Wednesday, May 16, 2012 8:06 PM
This was such a beautiful bracelet! Yia Yia loved it
They had a very ggod discount! Over the cost of shipping! I was very pleased.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 1.5 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
by shahana dmt, Wednesday, May 16, 2012 9:26 AM
Great items
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 3.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Clarity of product information
Tuesday, May 15, 2012 1:49 PM
The writing and graphic on the golf balls were smaller than I expected. The tin that holds the golf tees was larger than I expected. I thought the golf towel would have been embroidered and not an iron on graphic. Otherwise the order was fine.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 2.5 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
by Mommak1, Tuesday, May 15, 2012 12:05 PM
great first purchase. look forward to buying more!
  • 3.0 Would shop here again
  • 3.0 Overall satisfaction
  • 1.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 5.0 Availability of product you wanted
  • 1.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
Monday, May 14, 2012 1:18 PM
I felt that the on-line picture was deceiving. I needed a mother with black hair and the only black haired person's skin color did not look as dark as when the mat arrived. I was told I could only get a 30% discount if I ordered the product again. I did not get a shipping confirmation or tracking conf. until I called two times.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Clarity of product information
Sunday, May 13, 2012 6:46 AM
Order received before the expected delivery date. Top quality of the product. Items were packed with care. Great service support.
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by chris, Thursday, May 10, 2012 4:59 PM
my mother loved her gift
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 2.0 Shipping charges
  • 3.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 
  • 4.0 Prices relative to other online merchants
by Moms622, Tuesday, May 08, 2012 11:07 AM
I bought the sterling silver heart necklace for my granddaughter's First Holy Communion. Having it inscribed with her name and the date on the back for no extra charge was a gift! She adores it (so does my daughter)and wore for her Communion ceremony - I was very proud!Thanks PersonalizationMall.com - excellent job!!
Ordering for my granddaughter's communion was made easy by your website. Not alot of figuring on my part - simple, user friendly.
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 4.0 
Monday, May 07, 2012 5:34 AM
I was very pleased with how customer service helped me with every issue, and I was very pleased my items arrived even befor I expected them to.
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