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OfficeMax

OfficeMax Store Details
708,882 customers have rated this store since November 1999

 
4.4
See all ratings
All Ratings
  • 4.3 Clarity of product information
  • 4.3 Ease of finding what you are looking for
  • 4.4 Overall satisfaction
  • 4.6 Availability of product you wanted
  • 4.5 On-time delivery - Product arrived when expected
  • 4.4 Would shop here again
  • 4.2 Overall look and design of site
  • 4.3 Selection of products - Types of products available
  • 4.5 Product met expectations
  • 4.6 Charges stated clearly before order submission
  • 4.3 Order tracking
  • 4.5 Shipping charges
  • 4.2 Prices relative to other online merchants
  • 4.2 Variety of shipping options
  • 4.2 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: OfficeMax.com offers over 30,000 items online. The site carries a large selection of office supplies and business machines including office furniture, briefcases, presentation materials, printers, peripherals, fax machines, copiers, phone systems and more. OfficeMax.com also provides a variety of services such as express orders for frequently purchased products, usage reporting, online order tracking, order-by-number features and an informational resource center.
Contact Information
Physical Address: 263 Shuman Blvd
Naperville IL 60563
UNITED STATES
Customer Service: Tel: 1-800-283-7674
Email: online@officemax.com
Web site: http://www.officemax.com
Features & Services

Ordering Methods
Order phone number: 1-800-283-7674
Toll-free order phone number: 1-800-283-7674
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
669 Reviews TotalReviews 1 - 10 of about 669
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Thursday, May 17, 2012 5:31 PM
Office max has the beswt rewards, best prices and best quality
Love all the maxperks offers and your products are always high quality
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by nocook, Thursday, May 17, 2012 2:30 PM
Every was good except for the way it was put in the box. The nook was placed in the bottom of the box with some packing over it. The nook simply slid around of the bottom of the box with only the cardboard of the box potecting it. It should have had packing on both sides. We that said it does work well. You were lucky this time.
It was symple and fast and lowest price
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 3.0 
  • 3.0 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 2.5 Ease of finding what you are looking for
Thursday, May 17, 2012 12:51 PM
My order was sent it a plastic packaging with no padding. The boxes were smashed, however I checked the CD and it does not appear to be damaged at all. I have not installed the CD yet so do not know if there was any damage done to it.
  • 1.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Order tracking
  • 0.5 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Wendy, Thursday, May 17, 2012 9:59 AM
I usually love shopping at Office Max, but on this order several items were back ordered and I haven't received any of the order.
I thought I had some MaxPerks credits to use but website said that I had none. I don't understand the system. It seems that you have to wait until the end of the quarter to get a statement, then the credits are only good for a month or less. It is a real con.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Leo, Thursday, May 17, 2012 9:03 AM
It was very easy and pleasant to make this computer-related purchase. The variety of choices was very welcome. It is great doing business with OfficeMax.Earlier this year, after going to 9 retailers, 2 of them twice, I made a purchase with a total price of about $300.00 from OfficeMax. The chair arrived at my home on the next day, about 20 hours from the time I purchased it. The chair is perfect!I like doing business with OfficeMax!
Good selection of products.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by dre, Thursday, May 17, 2012 8:10 AM
I got home to find my file cabinets at my door. I had read a few reviews that indicated there was damage to their file cabinets, so I was carefull to inspect them once out of the box and no damage. I was pleased with the quick delivery time too.
Nice selection and good description of items.
  • 3.0 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Thursday, May 17, 2012 8:03 AM
Product received partially damaged. Plan to call Office Max to complain and return
  • 5.0 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 0.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 4.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 3.5 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by motomom, Thursday, May 17, 2012 7:40 AM
The item pictured online is not the item that was shipped. Discovered the pictured item is not avaialbe at all. need to return as the item shipped will not work for needed application.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Availability of product you wanted
  • 3.5 Order tracking
  • 3.0 
  • 3.5 Shipping charges
  • 2.5 Variety of shipping options
  • 3.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
Thursday, May 17, 2012 7:25 AM
None
  • 2.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 2.5 Customer support
  • 3.5 
  • 4.0 Shipping charges
  • 3.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
by Ray, Wednesday, May 16, 2012 8:15 PM
The items I purchased were fine the only issue I have is there was a promotion event going on when I purchased these products. It is true that the stores were closed & I purchased the items on line but it was never stated that the promo ended at closing time. I thought that I had till midnight to recieve the promotional savings. Pomotional details should be clearly stated.Thx
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