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Blue Nile

Blue Nile Store Details
105,529 customers have rated this store since April 2000

 
4.6
See all ratings
All Ratings
  • 4.5 Customer support
  • 4.7 Shipping charges
  • 4.6 Overall satisfaction
  • 4.7 Charges stated clearly before order submission
  • 4.4 Ease of finding what you are looking for
  • 4.7 Order tracking
  • 4.7 Availability of product you wanted
  • 4.6 Product met expectations
  • 4.4 Selection of products - Types of products available
  • 4.4 Variety of shipping options
  • 4.6 Would shop here again
  • 4.8 On-time delivery - Product arrived when expected
  • 4.4 Overall look and design of site
  • 4.2 Prices relative to other online merchants
  • 4.5 Clarity of product information
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Blue Nile offers certified diamonds graded by the GIA or AGSL as well as a large selection of ideal-cut diamonds. You can match a diamond to an engagement setting to create a custom design. With your engagement ring, you'll receive free FedEx Priority Overnight shipping, and a 30-day returnpolicy.
Contact Information
Physical Address: 411 First Avenue South
Seattle WA 98104
UNITED STATES
Customer Service: Tel: (800) 242-2728
Fax: (206) 336-7950
Email: service@bluenile.com
Web site: http://www.bluenile.com
Features & Services

Ordering Methods
Order phone number: (800) 242-2728
Toll-free order phone number: (800) 242-2728
Order fax number: (206) 336-6750
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
159 Reviews TotalReviews 1 - 10 of about 159
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 
  • 5.0 Prices relative to other online merchants
Wednesday, May 16, 2012 6:26 PM
Blue Nile has an excellent selection of items. They are very competitively priced. Their customer service has been exemplary.
  • 4.5 Would shop here again
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 4.5 Overall satisfaction
  • 5.0 
Wednesday, May 16, 2012 2:15 PM
ThisI didn't receive the phone before I get the diamond. I am afraid if I was not there that day, how the diamond will be treated? I think that's not safe enough.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by k, Wednesday, May 16, 2012 7:15 AM
Would like to see product on a real-hand (picture) next time to see the look.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
Wednesday, May 16, 2012 6:04 AM
Great shop!
Beautiful jewelry with great photos and descriptions. Nice to show on a drawing of a person/model. Also the layout of the site is tricky if you just want to search by price... makes you chose a type of jewelry before you have those options.
  • 4.5 Variety of shipping options
  • 4.5 
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Shipping charges
Wednesday, May 16, 2012 5:47 AM
I was not thrilled with the shipping. FedEx was not able to stop by when i was home and did not have authorization to allow me to select hold for pick-up. They stated that the shipper would not allow it. I almost did not receive my packages because i was not able to alter the method for delivery.
  • 3.5 Would shop here again
  • 4.0 Overall satisfaction
  • 3.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.5 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 
  • 5.0 Overall look and design of site
by piceno, Tuesday, May 15, 2012 8:55 AM
I haven't propose yet, the ring seems very nice to me, I guess I'll find out if soon if we are keeping the ring or not... :)
I really expect a quality product. Is my first time buying on bluenile, I research this company online and found good reviews, so far so good. :)
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Tuesday, May 15, 2012 6:25 AM
I've always been pleased with products that I have purchased.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by thomass275, Tuesday, May 15, 2012 5:46 AM
The product I ordered was as I expected. A beautiful diamond in a beautiful setting. I know my fiance will be happy and that's what matters.
The experience was great. Lots of information to help me make an informed decision.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by EDW, Monday, May 14, 2012 7:25 AM
This was a test order to check out the service. I feel comfortable ordering again and ordering a larger ticket item.
  • 1.5 Would shop here again
  • 2.0 Overall satisfaction
  • 0.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 3.5 Customer support
  • 4.0 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by mother, Monday, May 14, 2012 6:56 AM
I received the product on time and in a beautiful package. But I was very disappointed with the necklace I received. It was much smaller than the picture portrayed. Except for the length, there were no other measurements online to understand the size. The picture was the only thing to have judgment on it. Therefore, I am very disappointed since it was a gift for mother's day. It was also advertised and on special for mothers which added to the concept that it is fit for mothers. On picture it looked like a nice size for a mother but in reality it was a dainty small thing that would be appropriate for a young teenager.
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