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Zappos.com

Zappos.com Store Details
257,965 customers have rated this store since January 2000

 
4.7
 See all ratings
All Ratings
  • 4.7 Clarity of product information
  • 4.8 Shipping charges
  • 4.6 Selection of products - Types of products available
  • 4.8 On-time delivery - Product arrived when expected
  • 4.7 Availability of product you wanted
  • 4.8 Customer support
  • 4.6 Ease of finding what you are looking for
  • 4.8 Charges stated clearly before order submission
  • 4.6 Overall look and design of site
  • 4.7 Variety of shipping options
  • 4.8 Order tracking
  • 4.7 Would shop here again
  • 4.7 Overall satisfaction
  • 4.2 Prices relative to other online merchants
  • 4.6 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can choose from a selection of over 100 brands, more than 50,000 SKU's and have access to more than 30 million pairs of shoes!
Contact Information
Physical Address: 2280 Corporate Circle
Henderson NV 89074
UNITED STATES
Customer Service: Tel: 1-800-927-7671
Fax: 702-943-7778
Email: cs@zappos.com
Web site: http://www.zappos.com
Features & Services

Ordering Methods
Order phone number: (800) 927-7671
Toll-free order phone number: (800) 927-7671
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
1244 Reviews TotalReviews 1 - 10 of about 1,244
  • 2.5 Would shop here again
  • 3.0 Overall satisfaction
  • 2.0 Product met expectations
  • 2.5 On-time delivery - Product arrived when expected
  • 3.0 Order tracking
  • 2.5 Availability of product you wanted
  • 4.0 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
 Wednesday, May 16, 2012 8:55 PM
i was loooking for black suede in the same style, but not available
nice prices, and selection
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
 by LizzyG, Wednesday, May 16, 2012 8:00 PM
Great speedy ordering!
I love how easy it is to navigate the website. I also enjoy the free shipping both ways.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 3.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
 by leti, Wednesday, May 16, 2012 6:38 PM
I was very pleased with the swiftness of the shipping and arrival of my order on just the standard shipping by mail. And of course the quality is ideal being Crocs! Thanks Zappo!!
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Order tracking
  • 4.0 Availability of product you wanted
  • 3.5 
  • 5.0 Shipping charges
  • 3.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
 Wednesday, May 16, 2012 4:12 PM
no comments
This is my 1st purchase!! Unable to honestly give feedback because I have not received merchandise!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
 Wednesday, May 16, 2012 3:07 PM
Zappos always fills my needs and I will continue to order with them time and time again.
I always find what I need and at a reasonable price. Love the free shipping both ways and the speediness of Zappos getting my product to me when promised.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.5 Prices relative to other online merchants
 by Scooter, Wednesday, May 16, 2012 2:35 PM
Zappos was fast, easy and I got what I wanted. Very pleased!
This was a very straight-forward an easy transaction.
  • 3.0 Would shop here again
  • 2.5 Overall satisfaction
  • 2.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
 by Mari, Wednesday, May 16, 2012 11:06 AM
he Sapphire blue dress I ordered with sequins had loose threads and I found sequins and beads on floor after trying it on. I loved the dress but if loose threads and sequins and beads fall off every time I wear it or move in it, I may not have much of a dress left in a few tries!
I ordered this dress but was sad that they put the enclosure in the front. My husband thinks it may not look so bad, but why put an enclosure down the front of a dress?
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 3.5 
  • 3.5 Clarity of product information
  • 3.0 Selection of products - Types of products available
  • 3.0 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
 by Kelly, Wednesday, May 16, 2012 7:49 AM
I have not yet received credit for my return but I am very satisfied with the site. I especially like the free shipping and returns! I will definitely use this site again!
I am pleased with the site! It is easy to use and I love free shipping both ways!!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Selection of products - Types of products available
 by Bill, Wednesday, May 16, 2012 7:18 AM
The original item was returned due to a misunderstanding regarding the proper size to order
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
 by SHARI, Wednesday, May 16, 2012 6:22 AM
JUST WANT TO SAY THANK YOU AND i HOPE ZAPPOS WILL HAVE MORE HUSH PUPPY SHOES IN STOCK SO I CAN ORDER FOR WHOLE FAMILY. I HAVE BEEN LOOKING FOR SOME TIME NOW FOR HUSH PUPPIES AND FINALLY FOUND THE STYLE MY FAMILY LIKES
i FINALLY FOUND THE SHOES I HAVE LOOKING FOR FOR THE LONGEST TIME THANKS!
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