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Hammacher Schlemmer

Hammacher Schlemmer Store Details
14,717 customers have rated this store since September 1999

 
4.3
See all ratings
All Ratings
  • 4.3 Overall satisfaction
  • 4.4 Clarity of product information
  • 3.0 Shipping charges
  • 4.4 Selection of products - Types of products available
  • 4.6 Order tracking
  • 4.3 Would shop here again
  • 4.4 Ease of finding what you are looking for
  • 4.3 Customer support
  • 3.8 Prices relative to other online merchants
  • 3.8 Variety of shipping options
  • 4.2 Charges stated clearly before order submission
  • 4.6 Availability of product you wanted
  • 4.6 On-time delivery - Product arrived when expected
  • 4.4 Overall look and design of site
  • 4.3 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Hammacher Schlemmer offers a unique and innovative collection of hardware, apparel, home and office, leisure and sports, and personal care products online. Offerings include unusual and one-of-a-kind items exclusive to their catalog as well as products tested as Best in their category by the Hammacher Schlemmer Institute. Site visitors can apply for the Hammacher MasterCard and also request catalogs online.
Contact Information
Physical Address: 147 East 57th Street
New York NY 10022
UNITED STATES
Customer Service: Tel: 1-800-321-1484
Email: customerservice@hammacher.com
Web site: http://www.hammacher.com
Features & Services

Ordering Methods
Order phone number: 1-800-395-7006
Toll-free order phone number: 1-800-395-7006
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
513 Reviews TotalReviews 1 - 10 of about 513
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 0.5 Shipping charges
  • 0.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 
  • 4.5 Prices relative to other online merchants
by airweg, Wednesday, May 16, 2012 12:14 PM
Shipping prices are excessive. 16.95 is not competitive when customers in your demographic can use Amazon's cut rate Priority Mail shipping ($4.95) or Amazon Prime, where shipping is free.
You guys have competitive prices with Amazon and other companies, which is great. I wasn't expecting that. Your shipping options are miserable though. You should offer USPS Priority Mail which would be $5.00, not $16.95. That's absolutely ridiculous. I was able to use a code to have free shipping.
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.5 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
Wednesday, May 16, 2012 8:46 AM
always enjoy catalog/have bought before and will probably again.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by Syke Jones, Wednesday, May 16, 2012 8:25 AM
No problems!
You're a great outfit.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Jackie Allen, Wednesday, May 16, 2012 7:05 AM
Excellent product and service
I am excited to find this product and happy to know there is a lifetime guarantee
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 2.0 Shipping charges
  • 5.0 Variety of shipping options
  • 1.0 Prices relative to other online merchants
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 5.0 Charges stated clearly before order submission
by Barb, Wednesday, May 16, 2012 5:21 AM
It was a good transaction
Excellent transaction and I like full guarantee
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by Millie, Tuesday, May 15, 2012 9:29 PM
I am very satisfied with the product TEAC AD-RW900 audio cassette converter to CDs. I do feel, however, that the company should clarify in their product description that it does not come with sound system. It took me awhile after purchasing it to get information on what would be compatible for this unit. Customer service was very quick to answer my email questions, but I think they should have been more specific on what brands and models of speakers/amplifiers were appropriate for this unit. I finally was able to contact TEAC and received their input. I eventually purchased a set of Bose speakes, but I certainly didn't expect to be out another $100. to be able to use the initial product from Hammacher Schlemmer.
Excellent customer service; emails answered promptly!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 1.5 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
Tuesday, May 15, 2012 4:41 PM
Love the watch..Took it to a jeweler to have a couple links taken out and now it fits great...Love it..Thank you
Thought your shipping for such a small item was high
  • 3.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 2.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 
  • 3.0 Prices relative to other online merchants
by Noni, Tuesday, May 15, 2012 3:00 PM
the item I purchased was highly recommended by my family doctor. I found the website easy to navigate and the order arrived in a timely manner. I am pleased with my purchase and the customer service
this machine was recommended to me looking forward to trying it out. Your website was easy to manuever. would have liked to read customer reviews
  • 4.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 2.5 Availability of product you wanted
  • 4.0 
  • 1.5 Shipping charges
  • 3.0 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by kids2477, Tuesday, May 15, 2012 11:32 AM
There is one item on back order; however, I am very satisfied with the two items that did come in.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 3.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Tuesday, May 15, 2012 9:38 AM
An invoice was sent to me with no tax. My card was charged with no tax. Several days later the card was changed and charged anothe $18.75. A invoice was sent to me with one price and then changed. NOT THE RIGHT WAY TO DO BUSINESS.
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