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Sears.com

Sears.com Store Details
5,432 customers have rated this store since April 2000

 
4.2
See all ratings
All Ratings
  • 4.2 Ease of finding what you are looking for
  • 4.4 Availability of product you wanted
  • 4.2 Would shop here again
  • 3.8 Shipping charges
  • 4.3 Product met expectations
  • 4.4 Charges stated clearly before order submission
  • 4.2 Overall look and design of site
  • 4.1 Customer support
  • 4.2 Order tracking
  • 4.2 Selection of products - Types of products available
  • 4.2 Prices relative to other online merchants
  • 4.3 On-time delivery - Product arrived when expected
  • 4.2 Clarity of product information
  • 4.1 Variety of shipping options
  • 4.2 Overall satisfaction
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Sears.com sells more than 2,000 brand name appliances and 4.2 million appliance parts from 400 manufacturers. Consumers can research, comparison-shop and order major appliances, including refrigerators and freezers, built-in and freestanding cooking products, dishwashers, washers and dryers and select microwaves. Sears also sells more than 3,500 Craftsman tools online as well as a variety of gift items in their WishBook area. You may also choose from a large selection of tools and lawn and garden items. In addition, the site provides information on service, repair, maintenance and retail store locations.
Contact Information
Physical Address: 3333 Beverly Road
Hoffman Estates IL 60179
UNITED STATES
Customer Service: Tel: 800-549-4505
Email: webcenter@customerservice.sears.com
Web site: http://www.customerservice.sears.com
Features & Services

Ordering Methods
Order phone number: (800) 549-4505
Toll-free order phone number: (800) 549-4505
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Sears home delivery
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
101 Reviews TotalReviews 1 - 10 of about 101
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Order tracking
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Clarity of product information
Wednesday, May 16, 2012 2:36 PM
The item has no tracking ability; shows delivered to me however it was not. When I asked customer service for help, they told me they would contact me in eight days and if not, would refund my money.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Wednesday, May 16, 2012 11:00 AM
I have never received my 2 deviled eggs trays. Can you help?s.thatcher@columbus.rr.comS. Thatcher4828 Hayden Blvd, Columbus, OH 43221
My product was exactly like others listed at other companies at a much higher cost! Check out was very easy.
  • 2.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.0 Availability of product you wanted
  • 3.0 Order tracking
  • 4.0 Customer support
  • 4.0 
Wednesday, May 16, 2012 8:19 AM
I hate shopping for clothes online.....u cant.see touch or feel items and you cant try them on for sizing
I hate buying clothes online
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Teews, Wednesday, May 16, 2012 5:50 AM
Very simple and easy ordering.....
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Tuesday, May 15, 2012 12:52 PM
I was extremely satisfied with my purchase. I will definitely shop with Sears.com in the future!
I was pleasantly surprised how easy it was to make a purchase through Sears.com. The price on the item was fantastic! Now I will anxiously be waiting to see if my purchase is delivered promptly.
  • 0.5 Product met expectations
  • 4.0 Availability of product you wanted
  • 2.0 Overall satisfaction
  • 3.5 Order tracking
  • 3.5 On-time delivery - Product arrived when expected
  • 2.0 Would shop here again
  • 2.0 Customer support
  • 5.0 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
  • 5.0 
by samboccatom, Wednesday, May 09, 2012 6:21 AM
Item arrived broken. Returned item to Sears store and received credit for item but did not received a credit for the shipping charge. I thought I should have received the shipping charges back as well. It was not my fault that that packaged the product poorly and UPS drop kicked it around as UPS usually does.
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
by SMS, Tuesday, May 08, 2012 7:19 AM
Excellent shopping experience. Thanks!
This is my first online purchase from Sears. They have the item I want for the best price and available t ship--for free--immediately!
  • 0.5 Product met expectations
  • 5.0 Availability of product you wanted
  • 1.5 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 0.5 Would shop here again
  • 4.0 Customer support
  • 2.5 Overall look and design of site
  • 4.0 Selection of products - Types of products available
  • 4.0 Clarity of product information
  • 4.0 
  • 4.0 Ease of finding what you are looking for
by Dottie, Tuesday, May 08, 2012 6:11 AM
Sears was not the problem. The product is a somewhat hazardous substance which arrived in a plastic bag with NO lable whatsoever, not even to indicate a level or hazard. It is impossible to open without spreading it everywhere as there is no provision to do so and it is full to bursting and will scatter everywhere when punctured in any fashion. So I am out $7 plus $7 shipping and they want me to pay $7 more shipping to return the item. I will never shop online again, this is why I had not shopped online previously, the monitor doesnot show what is shipped. They are, however, shipping me a lable but I still can't open the bag without a huge mess.
I am still learing to order things online. I think it is fairly easy but the page is very "busy" at the end there were two places to "place order" or the same page, too confusing for me.
  • 4.0 Availability of product you wanted
  • 0.5 Order tracking
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Would shop here again
  • 3.5 
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 3.5 Selection of products - Types of products available
  • 3.5 Clarity of product information
Sunday, May 06, 2012 3:28 PM
Don't know if it works to or satisfaction yet. Haven't used it yet. Don't recal getting an email regarding shipping info.
When I ordered more than one product from different vendors it was very confusing to have to enter in addresses for shipping.
  • 4.5 Product met expectations
  • 4.5 Availability of product you wanted
  • 4.5 Overall satisfaction
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Would shop here again
  • 4.0 Clarity of product information
  • 4.5 
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
by SAC, Sunday, May 06, 2012 2:10 PM
The jacket is great for the price
Slick inexpensive purchase.
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