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Eastbay

Eastbay Store Details
855,805 customers have rated this store since March 2000

 
4.5
See all ratings
All Ratings
  • 4.5 Charges stated clearly before order submission
  • 4.6 Would shop here again
  • 4.6 Order tracking
  • 4.4 Customer support
  • 4.5 Selection of products - Types of products available
  • 4.4 Availability of product you wanted
  • 4.4 Ease of finding what you are looking for
  • 4.2 Variety of shipping options
  • 4.5 On-time delivery - Product arrived when expected
  • 4.2 Prices relative to other online merchants
  • 4.4 Overall look and design of site
  • 4.5 Clarity of product information
  • 4.6 Product met expectations
  • 4.5 Overall satisfaction
  • 3.6 Shipping charges
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Eastbay Online offers a large selection of athletic footwear, apparel, equipment, and licensed and private label products. Product offerings cover all sports ranging from basketball to cheerleading, hiking to wrestling and football to volleyball. Site features include weekly specials, online catalog request, and ordering information in both English and Japanese.
Contact Information
Physical Address: Eastbay
Wausau WI 54402-8066
UNITED STATES
Customer Service: Tel: 1-800-826-2205
Fax: 1-800-628-6302
Email: customer_service@eastbay.com
Web site: http://www.eastbay.com
Features & Services

Ordering Methods
Order phone number: (800) 826-2205
Toll-free order phone number: (800) 826-2205
Order fax number: (800) 628-6302
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
715 Reviews TotalReviews 1 - 10 of about 715
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 1.5 Shipping charges
  • 2.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by PMairu, Thursday, May 17, 2012 10:00 PM
Bought ankle support from Eastbay. Way cheaper than in store. Happy to pay extra for delivery because I know the quality of product and quick delivery makes it worth the wait.
Love Eastbay. Range, Price and Delivery. Can't wait to check the mailbox when I make an order.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
by bear, Thursday, May 17, 2012 4:01 PM
in general happy with dealing with eastbay
Overall, very satisfied with dealing with eastbay
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 4.0 Overall satisfaction
  • 4.0 Would shop here again
  • 4.5 
by leachos, Thursday, May 17, 2012 1:39 PM
eastbay is good quality and good price cheers
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 4.5 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Jaimo, Thursday, May 17, 2012 11:33 AM
Great customer service. Great products
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.5 
  • 3.0 Shipping charges
  • 4.0 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Clarity of product information
by Mercury, Thursday, May 17, 2012 9:22 AM
Needed a full size larger. Customer service was fast and easy. Very happy.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 5.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 5.0 Availability of product you wanted
  • 3.5 Order tracking
  • 5.0 
  • 2.5 Shipping charges
  • 3.0 Variety of shipping options
  • 3.5 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
by Rafaelvoss, Thursday, May 17, 2012 9:17 AM
Great job! Congratulations! Eastbay is my website to buy shoes!
the eastbay company is the best option to buy the best brands around the world. but i need more one shoes. it the mizuno prophecy too, but the size i need is 9,5; man; silver/blue/orange. my tip for us are you have more in stock the 9,5 size for the most famous shoes brands. if has more option for this size, i would buy more shoes in the eastbay. tanks for attention
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 3.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by ANDRESKIM123, Thursday, May 17, 2012 8:39 AM
:)
best sports page
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 2.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 2.0 Shipping charges
  • 3.5 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.0 
Thursday, May 17, 2012 8:29 AM
Only way to get some products without the hassle of going to malls or sports stores. Even with the high cost of shipping I think I have come about even on costs.
I'm totally annoyed that the discount code that I have was not accepted. I even looked it up again. It was 20% off orders over $99. Really makes me mad that I had to use one for 15% instead. Then either had to place to order or us the lesser discount.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 2.0 Shipping charges
  • 2.0 Variety of shipping options
  • 3.0 Charges stated clearly before order submission
  • 4.0 
  • 4.0 Prices relative to other online merchants
by ShodanCK, Thursday, May 17, 2012 8:24 AM
I'm verry happy to find a place where I can buy size 12.5 NIke's. Most retail stores only cary sizes 12 or 13. Eastbay also had a great selection of shoes in my size by the brand I was looking for. I am very satisfied with my purchase and will shop there again.-CK
I'm glad Eastbay carries size 12.5 Nike, it's hard to find this size so I looked online. Eastbay had a nice website and good selection of shoes, so I decided to buy from them.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 1.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Thursday, May 17, 2012 6:32 AM
Always good to deal with
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