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Charlotte Russe

Charlotte Russe Store Details
36,575 customers have rated this store since October 2007

 
4.3
See all ratings
All Ratings
  • 4.4 On-time delivery - Product arrived when expected
  • 3.5 Shipping charges
  • 4.4 Charges stated clearly before order submission
  • 4.3 Availability of product you wanted
  • 4.2 Prices relative to other online merchants
  • 4.3 Product met expectations
  • 4.4 Clarity of product information
  • 4.3 Overall satisfaction
  • 4.5 Ease of finding what you are looking for
  • 4.2 Variety of shipping options
  • 4.3 Customer support
  • 4.4 Would shop here again
  • 4.4 Selection of products - Types of products available
  • 4.4 Order tracking
  • 4.4 Overall look and design of site
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Charlotte Russe is a growing, mall-based specialty retailer of fashionable, value-priced apparel and accessories. We provide exciting, fashion-forward merchandise that appeals to a broad range of customers, with a core emphasis on the lifestyle trends of young women in their teens and twenties. As of January 1, 2010, Charlotte Russe operated over 500 stores throughout 45 states and Puerto Rico.
Contact Information
Physical Address: 935 First Ave
King of Prussia PA 19406
UNITED STATES
Customer Service: Tel: (877) 266-9327
Email: CustomerService@CharlotteRusse.com
Web site: http://www.charlotterusse.com
Features & Services

Ordering Methods
Order phone number: 
Toll-free order phone number: 
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
434 Reviews TotalReviews 1 - 10 of about 434
  • 3.0 Would shop here again
  • 2.5 Overall satisfaction
  • 2.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Availability of product you wanted
  • 3.5 Order tracking
  • 3.0 Customer support
  • 4.0 
  • 2.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
by Lou, Thursday, May 17, 2012 1:11 PM
The material was below standard for what I expected. With the discounts I received it made up for the cost, but my daughter will not be able to wear it for the occasion I purchased it for.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 3.0 
  • 2.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Clarity of product information
Thursday, May 17, 2012 9:24 AM
put in the code fiesta for a $5 off, but it didn't give me the discount
The email stated $5.00 off with the code word fiesta, I entered the word and did not get the credit.
  • 5.0 Would shop here again
  • 4.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Charges stated clearly before order submission
  • 2.5 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 3.5 Variety of shipping options
  • 3.5 
by Shoe Girl, Thursday, May 17, 2012 8:14 AM
Packaging of product was not good. Box shoes came in was bent and smashed. I hope in the future if I order from Charlotte Russe I hope to get better presentation of item.
  • 5.0 Product met expectations
  • 1.5 Availability of product you wanted
  • 4.0 Overall satisfaction
  • 4.0 Customer support
  • 5.0 Would shop here again
  • 4.5 
by Nanda, Thursday, May 17, 2012 7:58 AM
They wouldnt let me pay with a brazilian credit card and have my order shipped to New York. (billing address in brazil + shopping address in america) why???
The one bad thing was: i wear size Small or Xsmall, and most of the shirts and dresses i wanted to buy were out of these sizes. I would've bought way more stuff if they had my size.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 5.0 
by Alli G, Thursday, May 17, 2012 7:48 AM
Love their pricing and am a big fan of their cardigans and blazers.
Love shopping at CR. Love their cardigans and cover-ups, their cami's and their blazers/vests!
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 1.5 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
by Merry, Thursday, May 17, 2012 6:09 AM
Good place to order from. Was especially pleased with the timeliness of delivery.
I was very surprised by how fast I received my first order;however, I really wish the shipping wasn't so high. The cheapest rate caused a $10.50 item to almost double in price after $.95 in sales tax was added to it too.
  • 3.5 Product met expectations
  • 4.5 Availability of product you wanted
  • 3.5 Overall satisfaction
  • 4.5 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 3.0 Would shop here again
  • 3.0 Shipping charges
  • 2.5 Prices relative to other online merchants
  • 3.5 
  • 3.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
by clbw, Thursday, May 17, 2012 5:47 AM
Great variety of products that are in style. Quality not as great, but the prices match the quality - perfect for someone who may not be looking to keep the item forever.
Great variety of clothes and accessories for very low price.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 
  • 3.0 Overall look and design of site
by Miya, Thursday, May 17, 2012 5:36 AM
Great products!
Great products and easy checkout through paypal!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Blacks_Wife, Thursday, May 17, 2012 1:38 AM
I absolutely love shopping at Charlotte Russe.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.5 Shipping charges
  • 3.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
by madelib, Wednesday, May 16, 2012 4:24 PM
I love this store!!! It has great stuff and they are affordable!
I love Charlotte Russe products. I also love that I buy the products here and I do not find myself with someone wearing the same thing I am wearing. the priceses are resonable and afforable.
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